Hyatt Front Office Assistant Manager in KYOTO, Japan


  • Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
  • Ensures that Front Office employees provide excellent service to internal customers as appropriate.
  • Personally greets and checks-in VIP and Long Stay guests.
  • Ensures that all Front Office employees are familiar with the hotel’s products and services, current promotions, policies and other important information
  • Assists to implement consistent guest recognition programmes and maintains a relevant guest history database.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
  • Spends time in Front Office areas to ensure that the area is managed well by the respective team and deliver the brand promise.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
  • Co-ordinates VIP movements with relevant Departments as advised. Communicate with guests and colleagues in Japanese and English


  • Please ensure that you have discussed your interest in this position with your Human Resources Departmentbeforeyou apply online.

Primary Location: JP-Kansai-Kyoto
Organization: Hyatt Regency Kyoto
Job Level: Full-time
Job: Front Office
Req ID: KYO000109

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