Hyatt Night Guest Services Manager in LONDON, United Kingdom
As a Night Guest Services Manager at the Andaz London Liverpool Street, I play a key role in ensuring the effective running of the Front Office department. Largely my role is centred on looking after our guests, handling their request or queries, ensuring their comfort and satisfaction and taking action where necessary. I am in constant communication with the Assistant Front Office Manager and Director of Rooms, as well as with other departments and managers to ensure all relevant information is shared in a timely manner. For example, our Sales team may run a promotion that our team would need to know the details about such as breakfast or other inclusions that can be passed onto the guest.
In my position it’s important to maintain a people focus both in terms of the guest and the staff, the guest is our priority and we pride ourselves on genuine hospitality. We want our guests to know that we genuinely care for their comfort and wellbeing; likewise, our staff should feel the same. We work together closely as a team to support each other and perform to the best of our collective ability, not only to ensure that the guests’ needs are met, but to enable and inspire confidence in each other. The Front Office team at Andaz is made up largely by the role of the Host; they’re the luggage porter, concierge, receptionist, all things to everyone! We have an extremely dedicated and skilled team therefore much of my day is spent ensuring that my colleagues are confident to do the job they need to do and that they have the support and direction they need from me. We are encouraged to be honest and open creating a happy working environment built on teamwork.
Additional duties include; guest correspondence, coaching and training, administration, cash handling, ensuring accuracy of the data in the property management system. I also coordinate emergency evacuation and other emergency situations that may arise in the hotel.
The best part of my job is its diversity. No two days are ever the same, I am empowered to make decisions and really take charge of situations. I love the challenge of never quite knowing what may happen in work today and having a direct affect on the results we achieve, be they in terms of satisfying our guests or simply looking after the building. I have lots of responsibility and I feel like I can really make a difference, I am so proud to be a part of the Andaz team.
Working for a brand like Andaz is really exciting, there’s always events happening and the forward thinking nature of the company helps keep things interesting and fresh.
Primary Location: GB-ENG-London
Organization: Andaz Liverpool Street
Job Level: Full-time
Job: Guest Services
Req ID: LON002637
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.