Hyatt Outlet Manager - George Pub in LONDON, United Kingdom

As a Manager for the George Pub at Andaz London Liverpool Street, I am responsible for the successful running of the operation of the outlet and defining the plan for its on-going progression.

I share the leadership of the George Pub with the Head Chef who is looking after the staff in the kitchen. I head up the service side of the operation. My team consists of 3 Team Leaders and 4 Bartenders of which I take charge of their development and progression.

My main area of responsibility is running the George Pub according to our brand which asks for an unscripted service, whereby everybody can add their individual touch and ‘personal style’ to the ambience and environment. I am also fully responsible for the financial success of the operation which includes budgeting, forecasting, keeping to defined targets of revenue, cost and GOP results. I also ensure we keep to planned Guest Satisfaction targets as well as planning how the outlet can improve in service levels and offering.

My job also includes to work closely with plenty of other departments and suppliers. With the Sales and Marketing team I plan, design and create promotions to make sure that my outlet is advertised in the right way. Besides my colleagues, I work with plenty of people from outside of the hotel including wine and spirits suppliers, PR agencies, event organizers or interior designers when it comes to refurbishment.

The most important skill is the ability to multitask as there is a busy operation to run while planning the strategy and way forward. An eye for detail is also essential, as well as looking out for the newest trends and interpreting them in the Andaz way to include them in the operation.

My team has a great potential and it makes me happy to bring them together to exceed our targets as a group.

Primary Location: GB-ENG-London
Organization: Andaz Liverpool Street
Job Level: Full-time
Job: Bars/Restaurants/Outlets
Req ID: LON002658

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.