Hyatt Waiter/ Waitress - Churchill Bar in LONDON, United Kingdom

One of the finest 5-star hotels in London, Hyatt Regency London – The Churchill is ideal for both business and leisure travelers, offering a peaceful yet central location. Situated in the heart of London’s West End, this luxurious hotel is within walking distance to many of London’s leading attractions from Buckingham Palace to the picturesque Hyde Park, along with the exclusive shopping areas of Oxford Street, Soho, Bond Street, Mayfair and Marylebone.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun. At Hyatt Regency London – The Churchill our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience.

As Waiter/ Waitress joining the Churchill Bar & Terrace you will be supporting the dynamic and talented team in order to provide an outstanding experience for our guests and to achieve the best. Some of the key processes include but are not limited to:

  • Setting up the Bar and Terrace
  • Welcoming guests and taking drink and food orders
  • Serving food and wines
  • Providing a personalised experience in order to make their stay special
  • Handling guests feedback in a prompt and efficient manner
  • Accountable to possess up to date knowledge of all food and beverage items in the
  • Responsible to monitor operating supplies and reduce spoilage and waste
  • Responsible for assisting guest’s during their stay and handling guest complaints
  • Responsible to provide all required information about the Hotel, available services and facilities
  • Present and review the cigar menu at the guest tables and bar
  • Assist guests with their cigar pairings
  • Be able to assist with cigar order
  • Assist the guests with pairing cigars with food & beverage
  • Answer questions about all cigars in the menu
  • Maintain clean workstations and service areas of cigars at all times
  • Monitor and observe guest’s experience throughout the duration of their visit to cigar terrace
  • Ensure guest satisfaction with the cigars and service
  • Respond promptly and courteously to any request of cigars
  • Order and serve cigars
  • Monitor the humidity and the temperature of the humidor on daily basis
  • Follow all the cigar legislation of UK and all the regulations

With your passion and strong people skills, you are always striving to deliver a great service for guests. Previous experience working in the same or similar role in a five star hotel environment is desired.

If you are an outgoing, motivated and personable Waiter/ Waitress who would like to work alongside our unique and exceptional Churchill Bar & Terrace team, we would like to meet you.

Hyatt offers a great range of benefits, including * 12 complimentary nights * Individual personal career development opportunities * £500 Reward for recommending a friend * Interest free season ticket loan * Tuition Aid, to name but a few.

Primary Location: GB-ENG-London
Organization: Hyatt Regency London - The Churchill
Job Level: Full-time
Job: Bars/Restaurants/Outlets
Req ID: LON002068

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.