Hyatt Guest Service Associate - Training Begins 8/14/17 10:00am-6:30pm (7 weeks) in MARION, Illinois

Description:
Are you ready to start your career at Hyatt to become a service professional? A Guest Service Associate provides Hyatt guests, hotels, and fellow team members with exceptional customer service throughout the reservation process. Guest Service Associates must have the aptitude and ability to successfully perform in a sales role, in union with a high degree of customer service orientation. A Guest Service Associate must multi-task (talk, type, search multiple screens) without impact to the guest. Must be computer savvy and have the ability to type and utilize keyboard functions to navigate multiple programs and screens quickly and accurately.

*You_must_be able to work in the Marion, IL office.

Pay Schedule Begin your new career at Hyatt and earn $11.00 per hour. Watch your wage grow with performance based increases at set intervals throughout the year. The ideal candidate MUST be able to work one of the following set schedules once training is completed. We have a limited number of each schedule that will be offered. Preference given on a first come, first serve basis.

FULL TIME (40 HOUR – 5 x 8 HOURS) SCHEDULES: 12:00pm - 8:30pm (Wednesday & Thursday off) 1:30pm - 10:00pm (Sunday & Friday off) 2:00pm - 10:30pm (Tuesday & Saturday off) 3:30pm - 12:00am (Friday & Saturday off) 3:30pm - 12:00am (Sunday & Monday off)

FULL TIME (40 HOUR – 4 x 10 HOURS) SCHEDULES: 11:30am - 10:00pm (Monday, Wednesday & Friday off) 12:00pm - 10:30pm (Sunday, Tuesday & Friday off) 1:30pm - 12:00am (Tuesday, Thursday & Saturday off)

*After completing the application an email will be sent to you with a link to an assessment test. You_must_fill out the assessment to be considered for the position.

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Qualifications:
* Excellent verbal and written communication skills (including spelling / grammar) * Outstanding listening skills * Cognitive ability to learn and process new information and choose appropriate action. This also includes: o Situational judgment o Reading comprehension skills * Advanced interpersonal skills (professionalism, respect/empathy, social aptitude, friendly disposition, positive attitude, patience) * Adaptability to change, resilience and open-mindedness * Reliable and dependable

Primary Location: US-IL-Marion
Organization: Marion Reservations Center
Pay Basis: Hourly
Job Level: Full-time
Job: Reservations
Req ID: MAR000354

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.