Hyatt Lead Host - Rooms (Team Leader) in MELBOURNE, Australia
/A different kind of place/. Created for multi-blenders with 24/7 lifestyles seeking a select-service hotel that will allow them to balance work and play. Hyatt Place is a new generation of hotels that offer casual hospitality in a smartly designed, high-tech and modern environment.
At Hyatt our purpose is to /care for people so they can be their best/ - where we get to know others as unique individuals so we can design and deliver personal experiences. A career with Hyatt will open a world of opportunities - to find out more visit us online at: http://www.hyatt.jobs
About the Role
As Lead Galley Host – Hyatt Place Essendon Fields, you will be the first point of contact for all internal and external guests whilst also assisting with the smooth and efficient running of the hotel through supporting all divisions. You will be required to work across both Food and Beverage as well as Rooms departments, with a main focus on both or either operations.
The Lead Gallery Host will have a strong presence in the lobby as well as back of house whilst providing an excellent and consistent level of service to our guests and colleagues at all times, whilst also, displaying a courteous, professional and efficient service that supports the outlets concept and Hyatt Place standards.
Main Responsibilities * To be the main point of contact for both external and internal guests * Assist hosts with duties as required within Rooms, Housekeeping and Food and Beverage as well as all areas of the hotel. * To be flexible and adaptable to work across both Food and Beverage and Rooms departments. * Resolve guests complaints ensuring guest satisfaction. * Maintain complete hotel knowledge of all hotel features, services and hours of operation. * To conduct and maintain Food and Beverage inventory and ordering. * Ensure the Front of House areas are well maintained, clean and tidy at all times. Requirements * Relevant degree in Hospitality * Previous experience as an administrative role within in a hotel is a must * Excellent interpersonal skills
Primary Location: AU-VI-Melbourne
Organization: Hyatt Place Melbourne, Essendon Fields
Job Level: Full-time
Job: Hotel Operations
Req ID: MEL001214
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.