Hyatt Assistant Director of Event Operations in NASSAU, United States
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Development opportunities and career path options are endless with Hyatt; there's virtually no limit to where your ambition can take you in our world-class organization. Discover your place to shine in our warm, respectful, and inclusive culture.
Our Hyatt Culture is represented by our mission, values, and goals through: Innovation, Respect, Service-Orientation and Inclusion. Innovative, Hyatt employees are forward thinking and passionate as we seek new ways to advance in the hospitality industry. Respect, Hyatt employees are inspired by team spirit and camaraderie. Service-Oriented, Hyatt employees are customer focused by providing authentic hospitality in every way every time. Diversity and Inclusion, Diversity is an integral part of who we are and what we represent.
Goal of the Associate Director of Event Operations : Effectively and proactively monitors the daily functions of the Events Departments and Convention Center. This is including providing support and guidance to the Event Services Team, The Event Sales and Event Planning Teams, the Event Setup Team and Event Beverage. This also includes working and communicating closely with all hotel departments and to ensure a successful and effective event resulting in a positive guest experience.
The Event Services Manager Responsibilities may include: * Supports and Manages the Banquet Department while working closely with the Director of Events and other hotel departments. Leadership responsibilities may also include Convention Services Set Up and Banquet Beverage. * Supervise, Empower, Lead, Coach and Motivate the Banquet team including captains, food servers, and lead house attendants towards achieving exceptional guest service results and complete associate engagement * Ability to assist the hotel in reaching top box service scores on our Meeting Planner surveys. Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders. Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications * Responsible for proactively reviewing staffing and equipment needs * Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Catering/CS, CS Floor and Beverage * Responsible for maintaining a high energy, positive, professional appearance * Responsible for developing innovative and creative décor for Banquet function space * Responsible for short and long term banquet functions in the front and back of the house * Creates an environment establishing highest standards of quality service and ensures implementation through effective hiring, training development, promotion and continuous reinforcement. * Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory and budget for food and beverage functions * Performing daily walk-throughs in banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Brand and Corporate standards * Ability to develop ideas for special events and holiday functions Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards...whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you.
- Full Time Management Position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule
- A true desire to understand and anticipate the needs of others in a fast paced environment
- Refined verbal and written communication skills
- Must be proficient in general computer knowledge
- Candidates should be extremely creative, innovative, detail oriented and organized
- Hotel experience and a thorough understanding of all levels of banquet service
- Previous experience as an Event Services Manager/Assistant, Event Services Captain or Event Services Supervisor preferred
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service
Primary Location: Caribbean Islands-BS-Nassau
Organization: Grand Hyatt Baha Mar
Pay Basis: Yearly
Job Level: Full-time
Job: Catering/Event Planning
Req ID: NAS000284
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.