Hyatt Host-Front Office in SHANGHAI, China


· 接待、问候所有顾客并协助其进行登记。

Meets and greets all guests and assists with registrations.

· 确保客房钥匙的严格管理。

· Ensures the strict control of room keys.

· 确保酒店最基本的品牌标准都要被贯彻执行,并且根据所在酒店品牌实施相应标准。

· Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

· 协助执行所有凯悦温情和房务经典20条的标准。

Embraces all Touches of Hyatt and the Rooms Top 20.

· 遵循消费审计给予的行动计划并确保有关变更的实施。

Follows the Action Plan resulted from the Consumer Audit and ensures that the relevant changes are implemented.

· 熟知当地城市旅游景点。

Aware of accurate knowledge of the tourism in the city

· 报告“失物招领”项目。

Reports “Lost and Found” items.

· 以支持和灵活的态度与其他房务部门经理紧密合作,着眼于整个酒店的成功和酒店客人的满意度。

Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

· 支持并接受“团队协作”精神。

Supports and embraces the spirit of “We work through Teams”

· 确认抵达和出发的细节并且安排接送以及客人其他要求。

Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.


One year related experience.

Good oral and written English.

Primary Location: CN-31-Shanghai
Organization: Andaz Xintiandi, Shanghai
Job Level: Full-time
Job: Front Office
Req ID: SHA000621

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.