Hyatt Guest Experience Host in AUSTIN, Texas
As a Guest Experience Host, this person will be responsible for the guest registration process and communication of hotel services and promotions both at the front desk and as a hotel operator.
This highly visible role provides the opportunity for casual conversation and has a direct impact on creating the guest experience. Responsibilities for this role include but are not limited to handling a high volume of calls, answering questions related to the hotel and local area, processing forms of payment and responding to guest inquires. The right individual must have good typing skills, a pleasant attitude and excellent phone demeanor.
This position requires a flexible schedule, including working weekends and holidays.
We Offer A Variety Of Benefits: * Career Growth and Advancement Opportunities * Medical/Dental/Prescription/Vision Insurance * $1,000/yr for Educational Assistance * Discounted Downtown Parking Options & Reduced Bus Passes * Discounted Room Nights * Free Meals in the Staff Cafeteria * Paid Time Off * Flexible Schedules * 401(k)
* Previous customer service experience required. * A true desire to satisfy the needs of others in a fast paced environment. * Refined verbal and written communication skills. * Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays. * Ability to stand for long periods of time.
Primary Location: US-TX-Austin
Organization: The Driskill
Pay Basis: Hourly
Job Level: Full-time
Job: Front Office
Req ID: AUS004671
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.