Hyatt Regency Club Host/ess - Full Time in BIRMINGHAM, United Kingdom
One of the best situated hotels in Birmingham City Centre, Hyatt Regency Birmingham is a modern hotel that enjoys a prime central location. Our luxury hotel is just opposite the Library of Birmingham (the largest regional library in Europe) and five minutes’ walk from the exclusive Mailbox Bull Ring shopping centre and Grand Central, as well as Broad Street and Brindley Place. The hotel features 319 luxury rooms and suites, our Aria Restaurant, where guests can enjoy relaxed surroundings whilst enjoying cuisine with a selection of fine wines, or our Gentleman and Scholar Pub who specialises in gin cocktails and light bites with a stunning heated terrace which opens onto Broad Street. We also have 10 meeting rooms and Amala Spa & Club for wellness/beauty treatments a pool and gym.
You will be responsible to provide an excellent and consistent level of service to your customers. Working in our Regency Club lounge, you will assist with guest services in various areas of the hotel, such as reception, executive floor and communication centre.
You will work on a rotaional basis in Regency Club, maintaining a relaxing and calming environment for our guets with access to the lounge. You will constantly be aware of the rooming status of the hotel and will serve guests at peak times in the lounge.
This is a Full Time opportunity working 5 out of 7 days, with shifts of either 6am-2pm or 2pm-10pm, and will include regular weekend work.
You will be a recent graduate and previous hotel experience would be an advantage. You will have a positive and professional approach be personable and approachable, with effective communication skills and loads of common sense. You will have a creative streak and be a real ‘people’ person with a great big smile and impeccable grooming!
A confident level of English language is required, GCSE grade C or above or international equivalent, IELTS 7.5.
Stylish uniforms and meals on duty are provided
Primary Location: GB-ENG-Birmingham
Organization: Hyatt Regency Birmingham
Job Level: On-call/Casual
Job: Hotel Operations
Req ID: BIR000498
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.