Hyatt Director of Operations in DAKAR, Senegal


Be A Part of Our Passionate & Committed Preopening Team!

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences

As a Director of Operations, you will ensure the smooth and efficient running of all operational aspects of the Hotel and ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically.

Your main missions will be: * Recruit associates prior to the opening of this new hotel * Run the strategy of the company within the operational department such as the F&B, and Rooms departments * Manage the productivity and the profitability of the operations * Comply and exceed Hotel & Company service standards and procedures * Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action * Ensure that services are managed according to the standards established for the brand in general and especially for the hotel * Respect the legal, legislative and social standards in the various services

Support General Manager in managing the Rooms, Food and Beverage, Financing, Sales and Marketing, and Repairs and Maintenance Departments to achieve the guest satisfaction scores, operating and financial goals of the owner. Act as General Manager in his/her absence when necessary


Be able to write and speak in french

Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Director of Operations with a previous experience of Director of Rooms/Director of F&B. Good problem solving, administrative and interpersonal skills are a must.

Hyatt Centric Dakar, 5 star Hotel, 152 rooms and 3 F&B outlets

Primary Location: SN-DK-Dakar
Organization: Hyatt Centric Dakar
Job Level: Full-time
Job: Hotel Operations
Req ID: DAK000011

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.