Hyatt Concierge Desk Team Leader in JOHANNESBURG, South Africa

It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. You’re a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. Ready to rise? The Concierge Desk Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

As Concierge Desk Team Leader, you will

Oversee the concierge desk staff to ensure optimal guest experience and smooth concierge desk operation. Pitching in, you attend to guest needs at the concierge desk. You know the property layout by heart to ably guide guests and answer questions. Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle. Keep a pulse on workflow, room status and group activity and effectively communicate info for well-informed fellow departments, to increase team efficiency and overall productivity. Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.

Ahotel school diploma or hospitality degree or equivalent is required, with one to two years’ supervisory experience in hospitality or other customer-related position. You must have excellent verbal and written English communication skills, with a second language helpful. The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected

Primary Location: ZA-GT-Johannesburg
Organization: Hyatt Regency
Job Level: Full-time
Job: Guest Services
Req ID: JOH000092

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.