Hyatt Casual Andaz Host - Front Office in LONDON, United Kingdom
Welcome to the Andaz, where our name translates from Hindi as “personal style”… Our hotel is not conventional, this is reflected in our people and woven into the fabric of our culture of creating memorable experiences.
Uncover an environment free of barriers, where ideas are exchanged and encouraged. We are a 5 Star Lifestyle Hotel located in the heart of vibrant East London. Featuring 267 newly refurbished rooms, 7 exciting bars & restaurants and 15 diverse event spaces. We embrace people challenging the norm and who aren’t afraid of standing out, that’s what makes us different – your personal style whether that be tattoos, piercings or pink hair.
As a Casual Andaz Host, I am the face of the hotel and the organisation as well as being a key person who can shape the overall ‘guest experience’ from beginning to end. Essentially, it is my job to ensure that memories are created for all our guests and customers not only at check-in and check-out times but also during their entire time with us. We create an environment without barriers for our guests and focus on personal interactions they will remember; this is at the centre of my role and I love building lasting relationships with all our guests.
I work within an upbeat fun team that includes other Hosts, Shift Leaders and our Assistant & Front Office Manager; working closely with other departments is also important to our success and this helps us provide a consistent and memorable experience for the duration of the guests stay. Together, we learn ways of creating truly remarkable made-to-measure Andaz Experiences.
My department act as the heart of the hotel, ensuring maximum efficiency and communication between all teams – Housekeeping, Front Office, Engineering and all those that make an impact on the guest’s stay.
It’s not just checking guests in and dealing with check outs as people might expect, I am often involved in other projects that help drive the guest experience or other aspects of the business. I am empowered to create special and unique moments with our guests and colleagues, to help enhance their overall experience and creating lasting bonds.
Hotels can often present some weird and wonderful situations. In my role, I get to be at the centre of many of these, creating an extremely dynamic and diverse role!
Being part of Andaz also means, joining the Hyatt family which has over 679 hotels in over 54 different countries, which is also recognised as a UK Great Place to Work Company!
What is in it for you? Continuous learning and development is paramount to us. As such, we pride ourselves on developing and supporting all our colleagues. You will have access to various learning opportunities both online and in our dedicated training room.
•Employee and Friends & Family rates across Hyatt Hotels worldwide •Discounts of up to 50% in our 7 restaurants & bars •Uniform provided and laundered complimentary •Complimentary meals on duty •Bike 2 work scheme •Busy social calendar including annual summer & Christmas celebrations •Team member & performance rewards system redeemable in the form of complimentary stays, massages and many more
_Please be sure to be eligible to work and live in the UK before applying._
Primary Location: GB-ENG-London
Organization: Andaz Liverpool Street
Job Level: Full-time
Job: Front Office
Req ID: LON002969