Hyatt Assistant Front Office Manager in NASHVILLE, Tennessee
This position shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible to assist in providing leadership, guidance and support to the front desk team in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations. S/he often provides the first point of contact for guests and is responsible for creating an excellent, memorable first impression. This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for the hotel.
* Assist with the day to day management of the Front Office operations * Demonstrate the ability to effectively interact, coordinate and communicate through daily pre-shift meetings with all team members of high guest impact areas (i.e. reservations, guest services, housekeeping, etc.) to ensure a smooth arrival through departure experience for all guests * Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately * Champion, promote and successfully track departmental and organizational initiatives e.g. upsell programs, Destination Delivers Program, etc. * Ensure front desk agents properly complete required checklist items at the end of each shift * Maintain and successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, lost/found policy, etc.) * Instills a calm, organized approach when interacting in stressful situations * Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction * Ensure that sufficient staffing is present to meet the daily business demands * Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data * Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction * Assist management to recruit, hire, train and successfully support and manage the talent of all new and existing team members
_Qualifications _ * Minimum of one year supervisory experience in a high volume setting preferred * Previous hospitality experience in a Four Diamond quality organization preferred * Previous experience with Windows, Office, and property management systems highly desirable * Must be able to understand, speak, read, and write in the basic English language * Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form * Demonstrate ability to compute basic arithmetic * Must be available to work, varied shifts and flexible schedules *Property Introduction
There’s no place like Nashville, the perennial Southern crossroads that refuses to be typecast. And at the heart of this little big town’s explosive growth, our luxury boutique hotel in The Gulch is the place to be. Sharing the block with beloved bluegrass and roots music icon The Station Inn, Thompson Hotels celebrates this city’s creative spirit, with Nashville’s own Hastings Architecture Associates and Executive Chef Nathan Duensing weaving an energetic new neighborhood luxury hotel destination into the local fabric. Join us on the rooftop bar for porch sippin’ cocktails, twenty regional brews and spectacular views from downtown Nashville to SoBro. Then head down to Marsh House restaurant for a seafood-focused, Gulf-to-Gulch take on Southern cooking, driven by the bounty of our local farmers and makers.
Primary Location: US-TN-Nashville
Organization: Thompson Nashville
Pay Basis: Hourly
Job Level: Full-time
Job: Front Office
Req ID: NAS000381
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.