Hyatt Manager - Loyalty program in NEW DELHI, India
Scope and General Purpose of Job:
To support the team whilst being innovative and target focused. To train new staff and coach existing staff in a professional sales manner as set down by Hyatt. Take over the responsibility of managing the program as and when required. To ensure that the program is progressive and that new ideas are implemented to the satisfaction of the hotel.
- Selection of telephone accounts and assignment to staff.
- Reassign accounts based on sales results.
- Staff coaching and counselling, including periodic monitoring of calls to analyse style, content and selling techniques.
- Completing and checking sales bonus and commission
Each week the following reports must be completed and discussed with the manager on a weekly basis:
Update the Competitions on a weekly basis.
To train the new trainees and their progress
To greet the guests in the restaurants ( plus business cards)
To introduce the Table Reservation Process at the CATH in coordination with the F&B Administration to improve the restaurant reservation experience for all guests
- To respond to any changes in the office function as dictated by the hotel.
To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
To ensure that all employees have a complete understanding of and adhere to the Hotel's Employee Rules & Regulations and the hotel's policy relating to Fire, Hygiene, Health and Safety.
Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Manager - Loyalty Programme or Assistant Manager - Loyalty Programme. Good operational, administrative and interpersonal skills are a must.
Primary Location: IN-DL-New Delhi
Organization: Hyatt Regency Delhi
Job Level: Full-time
Job: Food and Beverage
Req ID: NEW008658
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.