Hyatt Guest Experience Specialist in SEATTLE, Washington

Description:

Join us for an incredible opportunity to be a part of the opening team for the largest hotel in the Pacific Northwest! The Hyatt Regency Seattle is recruiting for a Guest Experience Specialist to join our growing team!

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Guest Experience Specialist supports our Front Office Team and colleagues of the hotel, in ensuring our guests have an incredible experience. The Guest Experience Specialist will report to the Front Office Manager, and responsibilities will include:

  • Monitor all Guest Feedback sites including HySat, TripAdvisor, Yelp, etc.

  • Initiate pre-arrival communication to as many guests as possible with the goal of beginning a dialogue and creating stories

  • Analyze survey data and communicating action items pertaining to areas of opportunity

  • Service Recovery of Detractors and ‘We Care’ guests

  • Reinforce promoters by responding to their surveys and creating relationships with guests who are already loyal

  • Meeting with our pre-arrival guests at check in or check out

  • Analyze past opportunities and create action plans to improve their experience for upcoming reservations or groups

  • Communicate goals and results with hotel on a regular basis

  • Organizing Amenities for return guests and guests celebrating special occasions

  • Responsible for Extended Stay Program

  • VIP duties for Meeting Planners and V1/V2 – responsible for ensuring rooms ready for site inspection rooms and Meeting Planner arrival rooms

  • Anticipate our guests’ needs before the needs are needed

    Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including: free uniforms and cleaning of your uniform, paid vacation and sick leave, medical health care, paid Family Bonding Time, Adoption Assistance, discounted parking, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, up to $1,000 of tuition reimbursement per year, and many more!

When applying for a position at Hyatt, you are pursuing an opportunity to join a culture built on caring and attentive colleague who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 700 properties worldwide.

/ Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law. /

Qualifications:

· Must be proficient in:

o Microsoft Office products including Excel, PowerPoint and Word o Basic Graphic Design o Internet Explorer / Google Chrome o iPhone / Android App technology o Windows 8.1 o Property Management Systems
  • Candidates should have previous customer service experience, hospitality preferred

  • Excellent written and verbal communication skills

  • A desire to exceed the expectations of our guests and colleagues

Primary Location: US-WA-Seattle
Organization: Hyatt Regency Seattle
Pay Basis: Hourly
Job Level: Full-time
Job: Guest Services
Req ID: SEA002321

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.